Frequently Asked Questions
Frequently Asked Questions
Many rolling gates and over-head in New York, at least the high quality ones, are designed to work properly for 2-40 years, and beside the basic required maintenance, and some basic repairs every few years as part of the maintenance, they relatively don’t cause problems, considering that they might be used 5,000 a year, or even more when if referring to the commercial rolling gates that can be found in New York.
If you live in New York, or own a store or a warehouse in New York, and you are experiencing problems using your garage door or your rolling gate, we welcome you to get in touch with Doctor Gate for a same day garage gate repair in New York. Alternatively, you can read our frequently asked question we gathered during many years in the garage door and gates repair and installment.
For any questions which aren’t being answered here, we welcome you to contact Doctor Gate, and one of our overhead doors specialist will try and help you.
Before we begin our frequently questions and answers, we would like to clear something very important: every overhead door or a rolling gate which is not working properly, even if it just a simple safety sensors issue, or a gate that came off tracks, should not be used, before it is examined by a trained garage door technician, who will examine the door, repair it, and make sure it operable and safe for use again. If you will insist to open or close the garage door, when obviously there is something wrong with it, you can create a bigger damage, but more important, you will put yourself at risk of getting injured. It can be storefront gate in NYC that came out of the tracks, or a commercial rolling gate Brooklyn, if the gate or the door are jammed, avoid using them and hire a local expert to fix them.
Why the rolling gate got jammed?
There is no one possible unique reason that cause a rolling gate in New York to get stuck. Sometime it is a problem with the motor, and sometime the problem is with the spring or one of the slats. But no matter what the reason is, even if the gate is still operable, we recommend you to get in touch a local rolling gate technician to come and inspect the gate. Since you don't want the gate to completely stop working at the worst timing. And as we see on a daily basis that a rolling gate problem never disappear by itself, and usually it will only get worse till the gate completely stop working. So do not ignore the problem, something that will probably just make it worst, and hire a local repairman.
The automated door not closing all the way?
There are many possible reasons why a garage door in New York only close partly. And to better understand the question, we will need more information. It can be an opener issue, a broken spring, snapped cable, travel limits, but most likely it is garage door safety sensors issue. The important thing in that case, is that you should not try and repeatedly open or close the door, assuming that if you will try to do that enough times the door will eventually close, since it will probably lead to a bigger problem, and the garage gate motor can overheat and burn.
What is your service area?
Doctor Gate offer local garage doors and gates services in New York and the area. Since we are doing our best to provide a same day service, we try to stay local. But at the same time, we will never say no to our customers, so if you heard about our service, and you are interested to use us for your next overhead door project, please contact us, and we will be there for you. Not once we service garage doors in Hoboken, and rolling gates in Long Island, since when our clients need us, we will always be there for them, whether it is a home garage door, or a commercial rolling gate.
What kind of project does your company perform?
We repair and install overhead doors and rolling gates. We repair, install and maintain commercial and home over-head doors. Doctor Gate also repair metal gates, motor driven gates, swing gates, sliding gates and more. We can perform both commercial and residential projects in New York, and there was never a garage door task that was too small or too big for the experts of Doctor Gate.
Which gate is the best gate for me?
Metal gates can come in many variations, in terms of shape, color and design. Some gates, such as storefront roll down gates, need to provide security, and keep the uninvited out from our store. Some need to add decoration to the entrance where they are located. Some metal gates need to be massive and strong, and some need to be light, and need to blend into the area where they are installed. But all of gates in NYC have one thing in common, they all need to be reliable, and to work whenever they are needed.
We, at Doctor Gate, believe that the key for a good gate, no matter if it is industrial gate, or a storefront gate, start from the installation, when you use a top quality parts, and when the installation is being done by a professional contractor, and the gate will be maintained every few months, there is no reason why the gate won't work for many years. Click to learn about our garage gate services in New York.
What brands do you serve?
We serve all garage doors and gates brands in New York. You might a new Liftmaster overhead door motor installment, or a Power-Master rolling gate motor repair, we can help. With our same day service, Doctor Gate can fix it today.
What method of payment do you accept?
We accept checks, cash and all major credit cards. Our company is insured, so proof of general liability will be provided if required. We can take commercial and residential tasks.
What are your operation hours?
Doctor Gate are open every day, between 7 AM and 11 PM. But the nature of our service require from us to be able to provide emergency repairs as well. So any time, any day, we are available to take care of a problem.
Do you install new over-head doors?
Doctor Gate offer a complete service for new garage door installment in New York, including supply and installment of new over-head doors and metal gates. We install high quality over-head from leading brands, and we supply and install rolling gates in New York including gate motors and springs.
Do you also offer locksmith services?
Yes, we offer locksmith service as well, since we believe that if you are a pro, you should be able to deal with all aspects of your service, and providing gate locksmith service in New York is something that we must be able to offer, in order to solve problems on the first visit. If you need a locksmith service in NYC, all you need to do is to get in touch us, and we will send someone to assist you within an hour. Since we offer emergency gate repair service in New York, we can be there and solve the problem today.
Where can I read testimonials about your services?
Do you offer warranty?
We offer warranty for the jobs we do, it will be provided at the end of the job.
FAQ About Garage Gate Troubleshot
What exactly is the problem?
The options when it comes to garage door issues are endless, and there is no one particular problem that cover all the possible issues. At the same time there are issues which are more common than others, and we gathered some of the common issues, and we will go over some of them. If you are not sure, please get in touch with Doctor Gate us for same day garage gate service in New York.
Why my garage door in New York is not closing all the way?
Most likely, but not all the time, the reason that a garage gate will not close all the way is because there is something wrong with your safety sensors. The way the garage door motor works, is that it needs to get a signal from the safety sensors, “signaling” the garage motor that everything is ok, the open is clear, and it is safe to completely close. If something is blocking the garage gate’s path, if the sensor is broken, the wire is cut, if there is dirt covering the lens, or anything else that prevent the sensors from being able to detect a problem, the motor will not close the door.
Now it is a good timing to make it clear that that every motor-driven garage gate in NYC should include safety feature, like the safety sensors. The safety sensors may be a reason for many garage door troubleshoot, but at the same time, they are required by the federal law, and can save life. So never remove or use the door remotely without them.
Should I repair or replace my garage gate?
This is a popular question, but it should be answered only after inspecting the door, and making sure that it will be unsafe to repair it, or that the repair is going to cost more than it would cost to replace the door with a garage gate. But when you use the services of Doctor Gate, you get service that can answer all your garage door questions, whether it is a garage gate repair, or a new garage installment.
What exactly is garage gate maintenance?
Overhead garage door maintenance, and rolling gates maintenance for that matter, is a process that should be performed twice a year (And in some cases even more often), and it should improve the movement of the garage gate, and preserve their parts. At the same time, the maintenance give the person who perform the maintenance (You or a garage door tech), to inspect the door or the gate, and to make sure they are safe for use, and that there are no broken parts.
The garage gate maintenance is not a replacement for repairs! If the garage door is jammed, if the spring snapped, the motor is dead, or if the gate is off tracks, maintaining, lubricating and greasing the garage gate will not help. Only repair or part replacement will make the garage gate work again.
What to do if the spring snapped?
The garage gate springs are under a lot of tension, and when a spring break it can be dangerous. The best thing you can do is to stop using the door, and contact a nearby garage door company in New York, to replace the broken spring for you. Doctor Gate for instance, carry springs and other parts for most of the home and the commercial garage gates in New York, and the springs we do not carry, we can get the same day and get the garage gate working again ASAP.
Why the motor doesn’t open the garage gate?
There is a possibility that there is something wrong with the motor, but it can also be a problem with the mechanism of the garage gate, or even both. We need more info to determine what the exact reason that prevent your garage door from opening is. And this information can be obtained only when a qualified technician will examine the garage gate, and will determine what the problem is, and what need to be done in order to solve it.
Where can I learn about garage gate repairs?
The internet is the best source for information on every subject, just keep in mind that it can never replace the opinion of an expert who saw the garage gate and located the problem. You can search on You Tube for garage gate Videos. There are explanations there regarding almost every aspect of the garage door industry. You can also visit a garage gate blog, and learn about the different solutions, and you can also check out garage door community, and learn from different experts in the industry.
Should I repair my garage door by myself?
There some garage door issues that can be repaired in “do it yourself”, and there issues that require certain knowledge and tools. It all depend on what kind of issue you are facing. If you need to replace the garage gate, the spring or the opener, you may want to consider hiring local garage Gate Company in New York. If it is a simple to solve problem, such as the safety sensors, or lubrication, you might be able to repair it by yourself. As long as you make sure that you do not break any safety law.
We do not recommend trying to repair garage gates by DIY, since usually it doesn’t end well. And if the case is a commercial garage gate, do it yourself is off the table, since not only that it is likely that you will not be able to fix the door, it can also end with injuries.
Garage Gate Services
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